Frequently Asked Questions
Quality, shipping, and returns — everything you need before or after you order.
Yes. Every watch we sell is genuine, sourced through our supplier and sold as-is — no imitations.
- Movement — checked that it's running correctly before dispatch
- Materials — strap and case checked for visible defects
If it arrives with a genuine fault (movement not working, or a material defect on the strap or case), we'll make it right — see our Returns & Exchanges section below.
Water resistance varies by model — check the individual product page for details before exposing your watch to water.
- In stock: 3 to 5 working days
- Out of stock: 15 to 20 days
Yes, we deliver to all areas of Lebanon. Delivery times may run slightly longer for locations outside Beirut, depending on the courier's route.
Yes, cash on delivery is available. You can also pay online at checkout if you'd rather not pay in cash.
Once your order is on its way, we'll reach out with your shipping details so you know when to expect the courier.
Email us as soon as possible after ordering. If it hasn't shipped yet, we can update the address, switch a size or model, or cancel it. Once it's out for delivery, we're no longer able to make changes.
General returns and exchanges aren't available. Because of the nature of the product, we only accept a watch back if it arrives damaged or faulty.
Email us with clear photos or a video of the issue as soon as you notice it, and we'll sort it out:
- If a part is damaged, we send a new part for replacement
- If the movement is faulty, we send a new watch
- If you'd rather not go through a replacement, you can apply for a 30% refund on the affected watch instead
Yes. If a watch arrives damaged or faulty and you'd rather not receive a replacement, you can apply for a 30% refund on that watch instead.
If your order hasn't shipped yet, email us right away and we'll do what we can to switch it before it goes out. Once it's shipped, exchanges for a different model or strap size aren't available.